Consumer regulator fines Ola ₹10 lakh over advance payment prompts

KROV newsroom

13 Nov 2026, 1:38 pm IST1 min read

Share this story

WhatsApp Facebook X Telegram LinkedIn Reddit Email

For more apps, use your device’s share menu or copy and paste the link.

Story link

DiscussionThe story behind the news.

A phone displaying a car silhouette with an unmarked coin beside it

India’s Central Consumer Protection Authority (CCPA) imposed a ₹10 lakh penalty on ANI Technologies, which operates the Ola ride-hailing app, and ordered it to stop asking riders to pay extra before their journey ends. The Press Information Bureau (PIB) published the consumer affairs ministry’s account of the order on November 13. The directive covers prompts for payments above the fare shown at booking, including amounts presented as tips or add-ons.

The authority said the app suggested that an extra payment could improve a rider’s chances of getting a booking confirmed sooner. Ola told the authority that the add-on did not affect ride allocation. The regulator said the company’s booking data for June 1–15 showed that requests with an add-on were accepted less often than those without one in Delhi, Bengaluru and Mumbai. It found the prompts misleading and held that they amounted to an unfair trade practice.

Sources and credits

Credit: PIB Chennai — India newsroom RSS

More context. A clearer perspective.

Share this story

Consumer regulator fines Ola ₹10 lakh over advance payment prompts

WhatsApp Facebook X Telegram LinkedIn Reddit Email

For more apps, use your device’s share menu or copy and paste the link.

Story link

KROV · CONVERSATION

Comments

Share your perspective respectfully. Comments appear after review. Please do not share personal information.

Loading comments…