NewsStory

Ofgem seeks views on independent resolution of energy complaints

KROV newsroom

12 Nov 2026, 1:04 am IST1 min read

DiscussionThe story behind the news.

An envelope beside an unmarked electricity meter

Great Britain’s energy regulator Ofgem opened a consultation on November 11 on how to handle complaints that consumers cannot resolve with energy suppliers. It is seeking views on how to approve and oversee independent dispute resolution providers and how many should operate.

Ofgem is also asking how an independent process could handle complaints involving intermediaries such as energy brokers and price comparison sites. Its plans to regulate those intermediaries depend on the relevant provisions of the Energy Independence Bill becoming law and taking effect. Responses are due by January 27, 2027.

Cover image is an AI-generated editorial illustration.

Sources and credits

Credit: Ofgem (Crown copyright)

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